Help Center
Frequently Asked Questions
Everything you need to know about traveling with MADOL TRAVEL.
Booking
How do I book a tour?
Call us, submit an enquiry through our website, or contact our travel consultants. We will assist you with itinerary details, availability, pricing, and booking confirmation.
Do you charge any hidden costs?
No. We clearly mention all inclusions and exclusions before confirming your booking. Optional activities and personal expenses are always specified separately.
Can I book a customized tour?
Yes. We create customized tour packages for families, friends, corporate groups, educational institutions, and special interest groups.
How far in advance should I book my tour?
We recommend booking at least 30 to 60 days in advance, especially during peak travel seasons and festivals.
Payments
What payment methods do you accept?
We accept UPI, bank transfers, online payments, and other approved payment methods.
Can I pay in installments?
Installment payment options may be available for selected tour packages. Please contact our team for details.
When is the full payment due?
The payment schedule depends on the selected tour package. Our team will inform you of the due dates during booking.
Cancellation & Refund
Can I cancel my booking?
Yes. Cancellation requests are accepted according to our cancellation policy and the terms applicable to your tour package.
Will I receive a refund if I cancel?
Eligible refunds are processed after deducting applicable cancellation charges as per the booking policy.
How long does a refund take?
Refund processing time depends on the payment method and banking procedures, but we aim to process eligible refunds as quickly as possible.
Travel
What destinations do you offer?
We organize domestic and international tours, including heritage, cultural, pilgrimage, wildlife, hill stations, beaches, and adventure destinations.
Are your itineraries comfortable for families and senior citizens?
Yes. Our itineraries include balanced travel schedules, comfortable accommodation, and sufficient rest breaks.
Can I join a group tour alone?
Yes. Solo travelers are welcome to join our scheduled group tours.
Accommodation
What type of hotels are included?
Hotels are selected based on the tour package and destination, ensuring comfort, cleanliness, and convenience.
Can I request a hotel upgrade?
Yes, subject to hotel availability and any additional charges.
Do you provide single occupancy rooms?
Yes. Single occupancy rooms may be arranged upon request, subject to availability and applicable charges.
Transportation
Is airport or railway station pickup included?
Pickup and drop services depend on the selected package and are clearly mentioned in the itinerary.
What type of vehicles do you provide?
We provide comfortable, well-maintained vehicles suitable for the group size and travel destination.
Are flight tickets included?
Flight tickets are included only when specifically mentioned in the tour package.
Senior Citizen & Women's Tours
What makes your senior citizen tours special?
Our senior citizen tours are planned with relaxed itineraries, comfortable transportation, quality accommodation, and personalized assistance.
Are women-only tours safe?
Yes. Women-only tours are carefully organized with safety, comfort, and a friendly group environment in mind.
Can solo women travelers join?
Absolutely. Solo women travelers are welcome to join our women-only group departures.
International Tours
Do you provide visa assistance?
Yes. We guide travelers through the visa documentation process for eligible destinations.
Do I need travel insurance for international tours?
Travel insurance is highly recommended and may be mandatory for certain destinations.
How much passport validity is required?
Most countries require your passport to remain valid for at least six months beyond your travel date.
Travel Insurance
Do you offer travel insurance?
We can assist you with information about travel insurance options and help you understand the available coverage.
What does travel insurance usually cover?
Travel insurance may cover medical emergencies, trip cancellations, baggage loss, travel delays, and personal accidents, depending on the policy.
Travel Preparation
What should I pack for my trip?
Pack weather-appropriate clothing, comfortable footwear, identity documents, medicines, chargers, and other personal essentials.
Will I receive a detailed itinerary?
Yes. A complete itinerary along with travel instructions is shared before your departure.
Should I carry original identity documents?
Yes. Please carry valid government-issued identification required for travel and hotel check-ins.
Safety
Will a tour coordinator accompany the group?
Depending on the tour package, a tour manager or local coordinator will accompany the group or provide assistance throughout the journey.
What happens during emergencies?
Our team coordinates with local service providers and authorities to assist travelers in emergency situations.
How can I contact Madol Travel during my trip?
Our support team remains available through the contact numbers provided before your departure.
Still have questions?
Our travel specialists are here to help you plan with confidence.
Contact Support