Privacy Policy

At MADOL TRAVEL ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book tours, or use our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Book a tour or service: Name, email address, phone number, passport details, emergency contact, dietary preferences, and special requests.
• Create an account: Username, password, travel preferences, and booking history.
• Subscribe to our newsletter: Email address and communication preferences.
• Contact customer support: Any information you provide in your messages.
• Use our website: IP address, browser type, device information, pages visited, and cookies (see Section 6).

2. How We Use Your Information

We use your personal information for the following purposes:

• Process and confirm your tour bookings and payments
• Communicate with you about your reservations, updates, and changes
• Provide customer support and respond to your inquiries
• Send you promotional materials, newsletters, and special offers (you may opt out at any time)
• Improve our website, services, and user experience
• Comply with legal obligations and prevent fraud

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Hotels, airlines, local guides, transportation companies, and other partners necessary to fulfill your tour arrangements.
• Payment Processors: Secure payment gateways to process your transactions.
• Legal Authorities: When required by law, court order, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. International Data Transfers

As a global travel company, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

5. Data Security

We implement industry-standard security measures, including SSL encryption, firewalls, and secure servers, to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at support@madoltravel.com.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover such data, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party websites (hotels, airlines, attractions). We are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Retention of Data

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Booking records are typically kept for 7 years.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.